Refund and Cancellation Policy

In-app purchases

Subscriptions are purchased only inside the UGC Max mobile app through Google Play or the App Store, where available. Website purchases are not available. Refund eligibility follows the policies of the store where you purchased and applicable law. Mandatory consumer rights remain unaffected.

Request a refund

For App Store purchases, use Apple’s refund request process. For Google Play purchases, use Google Play’s refund process. Submitting a request does not guarantee approval.

Contact ugcmax@egycad.com for product problems or help with a purchase. Include the transaction reference, account email, and reason for your request. Never send card details or passwords.

Cancellation and access

Manage or cancel your subscription through the App Store or Google Play, according to where you purchased. Cancellation stops future renewals and normally preserves access until the paid period ends. Cancellation alone is not a refund. A refunded subscription may lose paid access. Deleting your UGC Max account does not cancel billing.

Generation failures and credits

A technical generation failure returns the reserved allowance under our usage rules. This is different from refunding a subscription payment. Video credits are non-transferable usage allowances, not money.